Practical guide
Plan without surprises
Name and identification
Each ticket is personal. Enter the full name exactly as printed on a valid photo ID and bring that document. The official seller states that names cannot be changed after purchase.
Arrival time
Report to the ticket office at least 30 minutes early for activation and checks. If a locker is needed, allow extra time. Turning up at the admission time printed on the ticket is too late.
Bags, food, and drinks
Bulky luggage is prohibited. Free lockers have limited dimensions and availability and are timed for up to 60 minutes. Do not bring food or drink into the museum.
Photography and conduct
Photography rules may be updated for conservation reasons. Follow current signs and staff directions, avoid flash and bulky equipment, do not touch surfaces, and keep the controlled group route clear.